• What is Mail‑On‑Demand?
A service where you print postcards in bulk, we store them, and you mail whenever you want.
• Why do I need to print in bulk?
Bulk printing drops your cost per piece by 40–60% and saves you money long‑term.
• How many postcards should I mail?
More homes = better results. 1,000–2,000+ pieces perform strongest.
• How often should I mail?
Monthly or weekly works best for consistent visibility.
• What kind of response rate should I expect?
USPS averages 1–3% response.
• Can I schedule mailings in advance?
Yes. You can pre‑schedule weekly, monthly, or custom dates.
• How much notice do I need before a mailing?
24–48 hours is ideal.
• Do you notify me when a mailing goes out?
Yes. You’ll get a confirmation once it’s delivered to USPS.
• Can I pause or stop using Mail‑On‑Demand?
Yes. You can pause anytime. Storage fees apply if inventory sits past 30 days.
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PRINTING & DESIGN
• Can I see a proof before printing?
Yes. You approve the design before anything is printed.
• Can I change my design later?
Yes. Old and new designs are stored separately, each with its own storage fee.
• Do you offer design templates?
Yes. Templates are available if you need a starting point.
• What should my postcard look like?
Big text, clear images, one message, one offer. No clutter.
• What sizes can I print or store?
EDDM sizes range from 6.5"×9" up to 12"×15".
• Do you offer bulk printing discounts?
Yes. Larger quantities lower your cost per piece.
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STORAGE & INVENTORY
• Do you store my postcards?
Yes. Free for 30 days after each mailing.
• How long can you store my postcards?
As long as you want with active mailings or paid storage.
• What happens if I don’t mail for several months?
A $25/month storage fee applies after 30 days of inactivity.
• Do you offer high‑volume storage discounts?
No. Larger inventory takes more space and requires more handling, so standard storage rates apply.
• Can I store postcards for multiple locations?
Yes. Each location’s inventory is tracked separately.
• Can I store non‑EDDM materials?
No. We only store EDDM‑approved postcards to maintain proper security and handling standards.
• What if I need my postcards returned?
You can pick them up anytime.
• Can I pick up my postcards instead of mailing them?
Yes. You can pick up any amount you need — or take your entire inventory if you wish.
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MAILING & USPS
• What is EDDM?
A USPS program that delivers your postcard to every home on a chosen route.
• How do I choose routes?
We recommend routes based on demographics, location, and household counts.
• Can I target only businesses?
No. EDDM routes are mixed unless marked Residential Only.
• Can I mail outside my city?
Yes, you can mail to any EDDM route in the U.S., but additional shipping costs may apply.
• Can I mail weekly?
Yes. You can mail weekly, bi‑weekly, monthly, or on a custom schedule.
• Can I mail to PO Boxes?
No. EDDM does not deliver to PO Boxes.
• Do you offer route maps or demographic info?
Yes. We provide USPS route maps and household counts.
• Do you offer route recommendations based on business type?
Yes. We match routes to your ideal customer.
• What happens if USPS rejects a mailing?
We fix the issue and re‑submit at no extra prep charge.
• Do you offer tracking or confirmation?
USPS does not track EDDM, but we confirm drop‑off.
• What if I need emergency same‑day mailing?
We can accommodate same‑day mailing if your inventory is ready, for an additional fee.
• Do you offer mailing reminders?
Yes. We can remind you when it’s time to mail again.
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PREP, BUNDLING & LOGISTICS
• What does the prep fee include?
Bundling, facing slips, route sorting, paperwork, and USPS delivery.
• Can I split my postcards between multiple campaigns?
Yes. You can divide your inventory however you want.
• Do you offer bundle‑only service?
Yes. If you only need bundling, we can handle that.
• Can I bring my own printed postcards?
Yes. As long as they meet USPS EDDM requirements.
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PAYMENTS & POLICIES
• How do I pay?
Zelle, Cash App, or Venmo.
• How fast can you mail once approved?
We prep and deliver to USPS within 24–48 hours.
• How much is postage?
Around 26¢ per piece.
• What happens if I stop paying storage fees?
Inventory is discarded after 30 days of unpaid storage.
• Do you help choose the right quantity?
Yes. We recommend quantities based on your goals and routes.
